Everyone on Wall Street is so focused on cutting costs and increasing profits that a crucial part of business—service—is suffering. Service quality is declining across the board, and in a pathetic attempt to curb public dissatisfaction, moneymen are implementing more automated services.
This approach is ineffective because it doesn’t address the core issue. We need more intelligent, capable people instead of underpowered robots running on a single computer chip. We are starved for decent service, performed by salaried people instead of enslaved, unsalaried robots.
So, what’s the object of my latest rant? I am furious with the DMV! Yes, the infamously slow and inefficient government branch that controls our lives.
I live in California, and you cannot do without a car in our state. As a law-abiding citizen, I comply with whatever the DMV commands. Each year, I promptly pay the registration fee they require from me.
This year, about three months after I sent them a bona fide check, I received a Notice of Delinquent Renewal and a penalty fee of $197. Delinquent? M0i? No way! I was a choir boy for crying out loud.
When I tried to contact the DMV to resolve the issue, I was confronted by a massive telephonic labyrinth manned by unfriendly bots. I begged to speak with a human being, but the bots were inflexible: it was not possible.
Their website by the way is built on the same model. There is no employee to be seen or heard, just a merry-go-round of polite and pointless answers that take you promptly back to square one. And making an appointment is impossible unless you know God personally… even then!
I want a new director and 10,000 more employees, to fix this stinky swamp!
Kamala, you have my certified vote (and my cat’s vote) if you can unplug this sewer and restore decent service.
Alain
