Persistence

IMG_4101I always said that if you are dissatisfied with any kind of service, instead of bitching (and probably doing nothing), put your grievances in writing and send it to the people in charge.

Last case in point.
Whenever I bring my car for service to the Toyota dealership in Novato, I have to cross Vintage Way to get a cup of coffee while waiting.

I have been unhappy for quite a while about the extremely short time span allocated to the traffic light controlling the crossing of that street.
The green light will briefly appear (for about 15 seconds) and go back to red while you are only halfway across the street.
This state of affairs is rather annoying, and dangerous to say the least.

Finally fed up with this problem, I wrote (always politely) to the department that I thought was responsible for this situation.

It took a little while, but somebody finally contacted me to tell me that I was barking at the wrong tree.
The outfit responsible for this they told me, is DC Electric Group, an electrical contractor who takes care among other things of maintenance and repair of traffic signals and streetlights.
They related my message to them.

DC Electric contacted me via e-mail and asked me specifically which traffic signal I was referring to.
Acknowledging my request is already a positive development.

I used Google Earth to send them pictures of the exact location of the traffic light and I am now waiting to see if they are going to do anything about this.

They better do it, because when I start something I am like a flea on a dog. I won’t let go. If I don’t get satisfaction I will keep biting them with letters demanding action and they will get tired of this before I do.

Waiting now to see if action speaks louder than words, or for my Hispanic readers “acciones hablan más que las palabras.”

To be continued…

Alain